Thank you for choosing Vantasy. We are dedicated to delivering your kitchen essentials quickly, safely, and efficiently. This Shipping Policy explains our order processing times, delivery estimates, shipping methods, and other important information.

1. Order Cut-Off Time

Our daily order cut-off time is:

1:00 PM EST (Monday–Friday)

  • Orders placed before 1:00 PM EST are generally processed the same business day.
  • Orders submitted after the cut-off time, on weekends, or during public holidays will be processed on the next business day.

2. Order Processing

Orders are typically processed within:

0–1 business days (Monday–Friday)

During holidays, promotional events, or periods of high order volume, processing times may be slightly longer. If a significant delay occurs, we will notify you by email.

3. Delivery Estimates

Once your order has been shipped, estimated delivery is:

5–9 business days (Monday–Friday)

Delivery times may vary depending on:

  • Delivery location
  • Weather conditions
  • Shipping carrier delays
  • High seasonal demand
  • Public holidays

While we make every effort to meet estimated delivery times, they cannot be guaranteed.

4. Shipping Fees

We proudly offer:

FREE Standard Shipping on all orders delivered within the United States.

No minimum purchase is required to qualify for free shipping.

5. Shipping Carriers

To ensure dependable delivery, we work with trusted carriers including:

  • USPS
  • UPS
  • FedEx

The carrier used for your order is selected automatically based on destination, package size, and service availability.

6. Order Confirmation & Tracking

After placing your order, you’ll receive an email confirming that your order has been successfully received.

Once your package ships, we’ll send another email containing:

  • Tracking number
  • Shipping carrier details
  • Tracking link for real-time shipment updates

If you haven’t received tracking details within 2 business days, please contact our support team.

7. Shipping Delays

Unexpected shipping delays can occasionally occur.

If your package has not arrived:

  • Please allow an additional 2 business days for possible carrier delays.
  • Check your tracking link for the latest shipping updates.
  • If your order remains delayed, contact us with your order number and we’ll investigate promptly.

8. Damaged, Lost, or Incorrect Orders

If your order arrives damaged, contains the wrong product, or items are missing, please notify us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the product and packaging
  • A brief description of the issue

After reviewing your request, we may provide:

  • A replacement item
  • A replacement shipment
  • A full refund
  • A partial refund, where appropriate

9. Order Cancellations

Orders can only be canceled before processing begins.

If you wish to cancel an order, contact support@yourgoods.shop immediately.

Orders that have already entered processing or shipping cannot be canceled and will instead follow our Refunds & Returns Policy.

10. Customer Support Hours

Our support team is available:

Monday – Friday
9:30 AM – 4:00 PM EST

We aim to respond to all inquiries as quickly as possible during business hours.

11. Contact Us

Business Name: Vantasy

Website: yourgoods.shop

Email: support@yourgoods.shop

Phone: +1-315-202-9675

Location: United States