Refund and Returns Policy

At Vantasy, your satisfaction is important to us. We want you to feel confident when shopping for kitchen essentials on our website. If you’re not completely satisfied with your purchase, this Refunds & Returns Policy explains how returns, exchanges, and refunds are handled for orders placed through yourgoods.shop.

1. Return Eligibility

Return Period

We accept eligible returns within 30 days from the date your order is delivered.

Return Conditions

To qualify for a return, products must:

Be unused and in their original condition.
Be returned in their original packaging.
Include all original accessories, manuals, inserts, and tags (if applicable).
Be free from damage caused by misuse, improper handling, or excessive wear.

Non-Returnable Products

Unless they arrive damaged, defective, or incorrect, the following items are generally not eligible for return:

Personalized or custom-made products
Clearance or final sale items
Opened consumable products (where applicable)
Products damaged due to improper use or customer negligence

2. How to Return an Item

Returning your order is simple.

Contact our customer support team at support@yourgoods.shop with your order number and reason for the return.
After reviewing your request, we’ll provide a Return Merchandise Authorization (RMA) number along with return instructions.
Securely package the product and include the RMA number inside the package.
Ship the item to the return address provided within 14 days after receiving your RMA.

Please note that returns sent without an approved RMA may be delayed or refused.

3. Refunds

Once your returned item arrives, our team will inspect it to verify that it meets the return requirements.

If approved:

Refunds are typically processed within 7–10 business days.
Refunds are issued using your original payment method.
Processing times may vary depending on your financial institution.

Please note:

Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

If your return does not qualify, we will notify you with further details.

4. Exchanges

We gladly offer exchanges when replacement inventory is available.

To request an exchange:

Email support@yourgoods.shop
Include your order number and the item you’d like to exchange.

Exchange requests are subject to product availability.

Shipping costs for exchanges are the customer’s responsibility unless the exchange results from a damaged, defective, or incorrectly shipped product.

5. Damaged or Incorrect Items

Every order is carefully inspected before shipment. If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

Please provide: