Thank you for choosing YourGoods. We are committed to making sure your kitchen essentials are prepared carefully and delivered safely. This Shipping Policy explains our order processing times, delivery estimates, shipping methods, tracking process, and other important shipping details for purchases made through yourgoods.shop.

1. Order Cut-Off Time

Our daily order cut-off time is:

1:00 PM EST (Monday–Friday)

  • Orders placed before the cut-off time are typically processed on the same business day.
  • Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next available business day.

2. Order Processing Time

Most orders are prepared and processed within:

0–1 business days (Monday–Friday)

During holidays, promotional events, or periods of high order volume, processing times may take slightly longer. If any major delays occur, we will notify you through email.

3. Estimated Delivery Time

After your order has been shipped, estimated delivery time is:

5–9 business days (Monday–Friday)

Delivery times may vary depending on:

  • Shipping location
  • Weather conditions
  • Carrier delays
  • Holiday periods
  • Seasonal demand

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

4. Shipping Cost

We offer:

Free Standard Shipping on all orders within the United States.

There is no minimum order requirement to qualify for free shipping.

5. Shipping Carriers

Your order may be delivered through trusted shipping providers, including:

  • USPS
  • UPS
  • FedEx

The carrier is selected automatically based on your location, package details, and available delivery options.

6. Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, you will receive tracking information including:

  • Tracking number
  • Shipping carrier details
  • Package tracking link

If tracking information is not received within 2 business days after shipment, please contact our support team.

7. Shipping Delays

While we work to ensure timely delivery, unexpected delays may occur due to circumstances outside our control.

If your shipment is delayed:

  • Allow an additional 2 business days for carrier updates.
  • Check your tracking information for the latest status.
  • Contact us with your order details if further assistance is needed.

8. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the item and packaging
  • Description of the issue

After reviewing your request, we may offer:

  • Replacement item
  • Replacement shipment
  • Full refund
  • Partial refund when appropriate

9. Order Cancellation

Orders can only be canceled before they enter the fulfillment process.

To request cancellation, email support@yourgoods.shop as soon as possible.

Orders that have already been processed or shipped cannot be canceled and must follow our Refunds & Returns Policy.

10. Customer Support

Our support team is available:

Monday – Friday
9:30 AM – 4:00 PM EST

We aim to respond to all customer inquiries as quickly as possible during business hours.

11. Contact Us

Business Name: YourGoods

Website: yourgoods.shop

Email: support@yourgoods.shop

Phone: +1-315-202-9675

Location: United States