Refund and Returns Policy

Last Updated: July 11, 2026

At YourGoods, we are committed to providing quality kitchen essentials and a smooth shopping experience. If you’re not completely satisfied with your purchase, this Refunds & Returns Policy explains how returns, exchanges, refunds, and order cancellations are handled for purchases made through yourgoods.shop.

1. Return Eligibility

Return Period

Eligible products may be returned within 30 days of the delivery date.

Return Conditions

To qualify for a return, products must:

Be unused and in their original condition.
Be returned in the original packaging.
Include all accessories, manuals, labels, and original components.
Be free from signs of misuse, accidental damage, or excessive wear.

Non-Returnable Items

Unless they arrive damaged, defective, or incorrect, the following items are generally not eligible for return:

Personalized or custom-made products
Clearance or final sale items
Opened consumable products (where applicable)
Products damaged due to improper use or mishandling

2. How to Start a Return

To request a return:

Email support@yourgoods.shop with your order number and the reason for your return.
Once your request is approved, we’ll provide a Return Merchandise Authorization (RMA) number along with return instructions.
Securely package your item and include the RMA number inside the package.
Ship the return within 14 days after receiving your return authorization.

Please note that returns sent without an approved RMA may not be accepted.

3. Refund Policy

After your returned item arrives, we’ll inspect it to ensure it meets our return requirements.

If your return is approved:

Refunds are typically issued within 7–10 business days.
Refunds will be sent to your original payment method.
Processing times may vary depending on your bank or payment provider.

Please note:

Original shipping charges are non-refundable unless the return is due to our mistake.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
If a return doesn’t meet our policy requirements, we’ll notify you accordingly.

4. Exchanges

We gladly offer exchanges when replacement stock is available.

To request an exchange:

Contact support@yourgoods.shop
Include your order number and the item you’d like to exchange.

Exchange requests are subject to product availability. Shipping costs for exchanges are the customer’s responsibility unless the exchange is required because of our error.